Frequently Asked Questions (FAQ)
Have questions about your order or delivery?
Please read through our FAQ, chances are you’ll find the answer here and save time emailing us.
When will I receive my order?
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Order cut-off time: 6:00 PM (Eastern Time)
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Processing time: 1–3 business days
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Shipping time: 4–8 business days
Once your order is processed and shipped, you’ll receive a tracking number via email.
The delivery time has passed—where is my order?
In 99% of cases, orders are delivered on time. However, delays can occasionally happen during shipping.
You can track your order using the link in your confirmation email.
Still nothing 7 days after the estimated delivery date?
Contact us here and we’ll look into it right away.
What are the shipping costs?
We offer free standard shipping on all orders within the United States.
I’m not satisfied with my order. Can I return it?
Yes! You can return your item(s) within 30 days of receiving your order.
Items must be unused, in original condition, and in their original packaging.
How do I return an item?
For step-by-step instructions, please see our full Return Policy.
Where is my tracking number?
Your tracking number is included in your order confirmation email.
Look for a code like #arrilavo12345 near the top.
You can enter that number on our tracking page to check your order status.
My tracking number isn’t showing any updates. Why?
Please make sure you've entered your tracking number correctly (e.g. #arrilavo7489).
Tracking details typically become available once your package has been scanned by the courier.
This may take 24–48 hours after shipping.
Customer Support
Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
Email: customer.service@arrilavo.com
Mailing Address: [Insert U.S. Address if available]
Store Name: Arrilavo
Business Registration: [Insert U.S. registration or EIN if applicable]
For additional assistance, please use our Contact Page or submit a request through our online contact form.