Returns & Refunds Policy

Thank you for shopping with Arrilavo! If you are not entirely satisfied with your purchase, we're here to help.

Return Window

You may return your item(s) within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in original condition

  • It must be returned in its original packaging

Refunds

  • Once your return is received and approved, a full refund will be issued to your original payment method within 7 business days

  • We do not charge restocking fees

Delayed or Missing Refunds

If your refund hasn’t arrived:

  1. Double-check your bank account or credit card

  2. Contact your bank or card provider, some institutions may take additional time to process refunds

  3. Still no refund? Email us at: customer.service@arrilavo.com

Exchanges

We only replace items that are defective or damaged.

To request an exchange, email us at customer.service@arrilavo.com

For faster service, we recommend returning the item and placing a new order for the desired product.

How to Start a Return

  1. Contact Us
    Send an email to customer.service@arrilavo.com
    Include your order number, reason for return, and photos (if applicable)

  2. Approval & Instructions
    Our support team will review your request and reply with return instructions

  3. Ship Your Item

    • You are responsible for return shipping costs

    • Package the item securely to avoid damage in transit

    • Ship to the return address provided in our response

  4. Inspection & Refund
    After we receive and inspect the return, we will issue your refund accordingly

Shipping Details

  • Return Carrier: Customer's choice (recommended: trackable service like USPS, UPS, FedEx)

  • Shipping Costs: Paid by the customer

  • Restocking Fees: $0

Legal Rights

This policy does not affect your statutory rights under U.S. consumer law.

Customer Support

Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)
Email: customer.service@arrilavo.com
Mailing Address: [Insert U.S. Address if available]
Store Name: Arrilavo
Business Registration: [Insert U.S. registration or EIN if applicable]

For additional assistance, please use our Contact Page or submit a request through our online contact form.

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